DELIVERY TERMS

We strive to deliver your purchased products in shortest time possible. All orders are in processed as soon as the transaction is confirmed.

Currently, we can only send orders to street addresses in West Malaysia and Sabah & Sawawak. We do not deliver to a PO Box address. We are unable to ship to any International address.

NEXT BUSINESS DAY DELIVERY

1. Confirmed orders will be delivered on the next business day if they are placed before 2PM, Monday – Friday, excluding public holidays.
2. Orders placed on Friday after 2PM and over the weekend will be processed on Monday and will be delivered out on Tuesday by PosLaju, excluding public holidays (Depends on the carrier schedule).
3. Next Business Day Delivery is not available for addresses with P.O. Boxes.
4. Delivery to rural or remote areas may take an additional 2 – 3 working days.

STANDARD DELIVERY CHARGES  

TheRichScents.com offers Standard Delivery Charges on online orders. Delivery charges are fixed at:

Peninsular Malaysia: RM8.00 with every transaction and Sabah: RM15.00 with every transaction.

All orders are dispatched and delivered by PosLaju courier service, Monday – Friday, excluding weekends and public holidays.

Sale/ Promotional Periods

During peak sale/promotional periods, we may not be able to fulfill next day deliveries due to heavy surges in online orders – you will be advised of any product availability issues when placing your order.

West Malaysia: Additional 3 – 5 working days for your order to arrive.

Sabah : Additional 3 – 7 working days for your order to arrive.

MULTIPLE ADDRESS DELIVERY

We are currently only able to deliver to one delivery address per order. If you’d like to deliver to multiple addresses, please place a separate order for each unique address.

DELIVERY POLICY

TheRichScents.com can only send orders to street addresses in Malaysia. We do not deliver to a PO Box address. We are unable to ship to any International address.

At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the product/products for any obvious faults, defects or damage before you sign for received products.

We deliver all orders using our standard packaging materials. Any special packaging as request by customer is subject to additional charges.

There will be 2 attempts made to deliver your parcel. If at all these 2 attempts fail, a note will be placed in your recipient’s mailbox for collection at delivery counter at the allocated PosLaju Post Office.

Note: Purchases made after 2pm each day would be considered as next day purchase for courier purposes.